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Business & Management
Business Administrator
Business Administrators possess a number of highly transferable set of skills, knowledge and behaviours that can be applied to a number of sectors.
Customer Services Specialist
A Customer Service Specialists main role is to provide professional customer support within all sectors and organisations.
Operations / Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives.
Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Team Leader / Supervisor
A team leader / supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Procurement and Supply Assistant
This occupation is found in all organisations where goods and/or services need to be sourced and purchased in line with national or international procurement laws, or internal governance processes.
Improvement Leader
Improvement Leaders are responsible for developing improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis.
Education, Children & Young People
Early Years Educator
Early Years Educators, are highly trained professionals who play a vital role in the development and learning of young children.
Children, Young People and Families Practitioner
As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.
Children, Young People and Families Manager
As a Children, Young People and Family Manager you will ensure direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change.
Learning and Skills Teacher
The Learning and Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher.
Teaching Assistant
Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities.
Early Years Practitioner
This occupation is found in a range of private and public settings including; full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home based provision, hospitals, social care settings, out of school environments and local authority provision to deliver the Early Years Foundation Stage (EYFS) requirements set by government for the learning, development and care of children from birth to 5 in both indoor and outdoor environments.
Engineering
Engineering Operative
Engineering Operatives are predominantly involved in engineering operations which are key to the success of the Manufacturing and Engineering sector, allowing employers to grow their business while developing a workforce with the relevant skills and knowledge to enhance and sustain the sector.
Maintenance & Operations Engineering Technician
Maintenance & Operations Engineering Technicians covers 7 roles: Electrical Technicians; Mechanical Technicians; Control & Instrumentation Technicians; Wind Turbine Technicians Electrical System and Process Control Technicians; Electromechanical Technicians and Plant Operations Technicians.
Engineering Technician
Engineering Technicians take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority.
Metal Fabricator
This occupation is found in the advanced manufacturing engineering and engineering construction sectors.
Health Care & Health Science
Adult Care Worker
Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.
Lead Adult Care Worker
Lead Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.
Lead Practitioner in Adult Care
The Lead Practitioner in Adult Care will guide and inspire team members to make positive differences to someone’s life when they are faced with physical, practical, social, emotional, psychological or intellectual challenges.
Leader in Adult Care
A Leader in Adult Care has responsibility for managing community or residential based services. This role has a large element of leadership, whether with other care workers and networks or in leading the service itself.
Manufacturing & Food Manufacturing
Food and Drink Process Operator
Food and Drink Process Operators work in one of the largest, most dynamic and fastest growing sectors of industry.
Packhouse Line Leader
The Packhouse Line Leader is a key supervisory role, helping the company operate efficiently.
Furniture Manufacturer
Furniture Manufacturers must be dexterous, have a good work ethic and able to demonstrate their ability to work individually and as part of a team.
Lean Manufacturing Operative
A Lean Manufacturing Operative will be expected to carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment and develop into a multi-skilled operator through process ownership.
Prosthetic and Orthotic Technician
Prosthetic and Orthotic Technicians use the specification/ prescription provided to make devices that aid movement, correct deformity and relieve discomfort for adults and children.
Food and Drink Technical Operator
This occupation is found in the food and drink manufacturing sector.
Companies are in the main large. They may produce one type of food and drink product or a range of products. Products may include biscuits, cakes, confectionary, fresh fruit, ready-to-eat and ready-to cook food, sandwiches, salads, soft drinks, and wraps.
Transport and Logistics
Port Operative
Port Operatives have key roles in enabling businesses to deliver on time and safely.
Supply Chain Warehouse Operative
Warehouse Operatives work in a variety of warehouse environments.
Supply Chain Operator
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Digital Skills
Skills Bootcamps
Engineering Maintenance Technician Skills Bootcamp
This 16-week programme is designed to equip participants with the essential knowledge and skills required for a career in engineering maintenance.
ILM Leadership and Management Skills Bootcamp
Our 16-week programme aims to arm participants with the indispensable knowledge, skills, and competencies vital for excelling in leadership and management roles.
Leadership and Management Skills Bootcamp
Our 16-week programme aims to arm participants with the indispensable knowledge, skills, and competencies vital for excelling in leadership and management roles.
Funded Training
Digital Skills
Our digital skills programme targets key sectors with significant skills haps, including digital marketing, IT support, cyber security, data analysis and artificial intelligence (AI).
Essential Digital Skills
Our essential digital skills programme provides the skills you need to navigate the digital world safely and accurately. Over 13 weeks you will learn everything from online safety to document formatting.
Low Carbon and Green Skills
Our Low Carbon Technologies and Green Skill Training Programmes aim to address critical skills shortages in the decarbonisation sector by providing intensive, specialist training.
Skills Connect
1st Line Support Technician
The 1st Line Support Technician course covers essential IT support principles, including troubleshooting techniques and customer service skills.
Artificial Intelligence in Industry
The Artificial Intelligence in Industry course introduces participants to the fundamentals of AI and its applications across various sectors
Cloud Technologies
The Cloud Technologies course offers a comprehensive introduction to cloud computing, covering topics such as cloud infrastructure, architecture, and leading cloud platforms.
Unlock Your Digital Potential!
Are you ready to embark on a journey to enhance your digital skills and open doors to exciting career opportunities?
Digital Safety & Cyber Security
The Digital Safety & Cyber Security course provides a comprehensive understanding of cybersecurity fundamentals, emphasising secure online behaviour and protecting personal data.
IT ANALYST
This IT Analyst course offers advanced training in key areas such as Data Analysis, Systems Evaluation, Problem-Solving Techniques, and Data-driven Decision Making.
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IT Solutions Technician
Digital Skills
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.
IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.
IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);
Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)
Or
IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support)
Entry Requirements:
Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have 5 GCSEs (A*-C); other relevant qualifications or experience; or pass an aptitude test.
CORE: All IT Solution Technicians require the following:
TECHNICAL SKILLS
TECHNICAL KNOWLEDGE AND UNDERSTANDING
Applies a professional methodology or framework in their work tasks.
Executes appropriate due diligence, including formal testing or validation
Applies a range of technical IT skills, including: accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software);
Operates in line with organisational polices, standards, legislation, security requirements, professional ethics, privacy and confidentiality; and understands escalation policies.
Creates and maintains documentation in accordance with best practice, organisational guidance and legislation.
Identifies appropriate technical solutions using both logical and creative thinking.
Diagnoses and understands client requirements and problems using sound analytical and problem solving skills
Communicates effectively in a variety of situations including formal and informally both within their team and externally.
Operates securely across all their areas of responsibility, in line with organisational guidance and legislation
Understands:
the stages within the overall solution lifecycle.
the main principals, features, differences and benefits of Waterfall and Agile type methodologies and the function of service management frameworks.
the aims and benefits of DevOps approaches; including the benefits of automation, the ideas behind continuous integration and monitoring.
the principles of Solution Architecture including the importance of re-use.
why testing is necessary, the need for both functional and non-functional testing, the different types of testing available, including unit testing, integration testing, user acceptance testing and performance testing.
planning and delivery within their role and how this contributes to the wider team and the organisation.
how the end-user context influences the solution.
the key features of, and where to find, organisational requirements in relation to policies, standards, legislation, professional ethics, privacy and confidentiality.
the main legislation, policies and standards that apply to IT solutions.
the concepts of networking including the ISO (International Organisation for Standardisation) and TCP/IP (Transmission Control Protocol/Internet Protocol) network stacks, Ethernet LANs (Local Area Networks), IP addressing, Port numbers, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Wide Area Networks).
the different types of network devices, routers and network switches, their relationship to the stack model and the use of firewalls.
the main components within an IT Solution including how hardware and software components work together
the main components of a computer system and their purpose, including servers, end-user computers, and mobile devices (both physical and virtual), user interfaces, CPUs, storage and connectivity.
the purpose of an Operating System.
the concepts of Cloud, Cloud Services and storage.
how their work contributes to business performance, continuity and resilience.
the main trends in emerging technologies – including the Internet of Things (IoT), artificial intelligence, and automation - and the potential implications for digital activities.
the necessary numerical skills including Binary and Hexadecimal.
why cyber security is essential as part of the delivery of any solution
the importance of working securely and the main classifications of types of threats and common mitigation practices.
the meaning of risk in the context of security and can explain the relationship between levels of risk, impact, and designed level of protection in IT Solutions.
the role of configuration management and version control systems and when they should be used.
the concepts of virtualisation.
the use of different platforms (including web, mobile, or desktop applications).
the concepts of relational databases, non-relational structured and unstructured databases.
the concepts of solutions development to a given set of requirements, including the use of standard approaches for web and cloud-based solutions.
the benefits of and requirements for vendor support including commercial cloud offerings
Behaviours
Works professionally and independently, taking responsibility and initiative as appropriate
Demonstrates standard business courtesies and professional ethics in how they work
Demonstrates a productive and organised approach to their work
Works effectively with customers, clients and users.
SPECIALISMS
In addition to the core, an IT Solution Technician will do ONE of the following two options:
Option 1: IT Software Solutions Technician
TECHNICAL SKILLS
TECHNICAL KNOWLEDGE AND UNDERSTANDING
Works at any stage of the software solution lifecycle.
Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.
Installs and configures software system components including virtualised components where appropriate.
Writes or maintains simple scripts or code.
Can search and manipulate different types of data sources, including both structured and unstructured.
Understands:
the principles of Solution Architecture as applied to software.
why there is a need to follow good coding practices and have good coding standards.
the main categories of computer languages and the main features and benefits of each.
how to implement software solutions including simple programing to a given a set of requirements and how to connect code to data sources.
the purpose and usage of document mark-up languages including XML (extensible markup language) and html (hyper text markup language).
the use of relational databases, including tables, views, joins and indexes.
the use of Big Data environments for storage and analysis of non-relational structured and unstructured data the purpose of database normalization - organising the attributes and relations of a relational database to reduce data redundancy and improve data integrity.
how to develop, test and implement code following a logical approach.
Option 2: IT Hardware Solutions Technician
TECHNICAL SKILLS
TECHNICAL KNOWLEDGE AND UNDERSTANDING
Works at any stage of the hardware solution lifecycle.
Undertakes maintenance of a range of contemporary or legacy hardware solutions to required levels of service.
Installs and configures basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual) as required.
Demonstrates safe application of the concepts of Electro Static Discharge (ESD) and meets appropriate health and safety standards when working with hardware
Understands:
the principles of Solution Architecture as applied to hardware.
the advantages and disadvantages of different types of hardware configurations.
a range of cabling and connectivity.
the concepts of standard builds.
the concepts of mobile data, Bluetooth, 3G, 4G and wifi and the security implications of such solutions.
different types of storage including locally attached, SAN (storage area network) and networked, and the concepts of RAID (Redundant Array of Independent Discs) and knowledge of RAID levels.
requirements when working with electro static sensitive equipment (including personal grounding devices) and when working in a server room or data centre and when handling equipment.
how to install, configure and test hardware components, networks and devices – including servers, end-user computers and mobile devices.
the need to follow a logical approach and how to ensure connectivity within solutions.
English and Maths
Apprentices without level 2 English and maths will need to achieve these prior to the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.
Duration: 18 months
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
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Our Partners
We are proud to support and work with a wide range of employers across the UK.
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