Springfield Training

Terms & Conditions of Business

Upon agreement of course provision and delivery date(s) being confirmed, the client's confirmed booking will be honoured by Springfield Training Ltd subject to the following conditions:

Terms of business - Purchase Orders

Where the client's business or organisation has a formal system of purchase ordering in place, clients are respectfully requested to ensure that Springfield Training Limited is supplied with a purchase order number and named client contact person to deal with in connection with the account, in advance of training delivery.

Terms of business - Payment (general)

Payment for training courses delivered by Springfield Training Limited is requested not later than 30 days from the date of delivery (this will also be the date of the invoice) Invoices can be issued to clients either electronically or hard copy, or both, based upon the clients preference being explicitly communicated to Springfield Training Limited

Springfield Training Limited respectfully prefers payment to be made electronically by Bank Transfer, but will also accept payment in the form of cheques, and this information plus details of our business bank account is specified within our invoices.

If, for whatever reason, our terms and conditions of payment are dissimilar to the client's terms and conditions, this must be explicitly communicated in advance of training delivery to Mr Noel Johnson, Managing Director.

Terms of business - Payment (Short, one day accredited courses)

Payment for these courses falls due in advance of the course delivery date as the payment secures the booking.

Terms of business - Payment (Nationally Accredited Qualifications)

Payment for these courses falls due within 30 days after commencement of the course and will be invoiced on the first session date of the programme.

Transfer, postponement or reallocation of Course Date(s)

Springfield Training Limited understands and acknowledges that clients may sometimes have to adjust plans for training delivery dates in line with the exigencies of the client's business, organisation and people, requiring a postponement of a confirmed course date to a later date.

In this case, clients are respectfully requested to contact Springfield Training Limited as early as is possible and practicable to facilitate an effective reallocation of course delivery dates.

All date transfers will incur a charge of 33% of the agreed and confirmed course value which will be invoiced as an administration charge but deducted from the delivery invoice related to the reallocated course date. If however, the reallocated course date is in turn cancelled, the administration charge will be retained by Springfield Training Limited plus cancellation charges in line with our cancellation policy below.

All disbursements* which have been paid in good faith by Springfield Training Limited in connection with a postponed course will be required to be repaid unless they can be reasonably recovered, reimbursed or transferred.

* Disbursements may include (but not limited to - and of course, only where they apply) Awarding Organisation registration & certification fees, travel booking fees, warrants, tickets and hotel accommodation.

Cancellation Policy

Cancellation of confirmed bookings will be subject to the following:

All cancellations of a confirmed booking by the client will incur a £50.00 cancellation charge per course date, as the date(s) offered to and agreed by the client and Springfield Training Limited will have been blocked out as unavailable to other clients.

If the client gives less than 5 working days notice of cancellation - The client will be charged 50% of the course fee.

If the client gives less than 24 hours notice of cancellation - The client will be charged 100% of the course fee.

All disbursements* which have been paid in good faith by Springfield Training Limited in connection with a cancelled course will be required to be repaid by the client unless they can be reasonably recovered or reimbursed.

If, in exceptional circumstances, Springfield Training Limited has to cancel, postpone or reallocate a course date, (for example due to trainer sickness) then any client monies received will be immediately returned to the client. The Managing Director may also, at his discretion, discuss and agree a fee discount with the client as some measure of recompense to the client for any inconvenience caused.

Slavery and Human Trafficking Statement of Principles

Springfield Training strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. Section 54 of the Modern Slavery Act 2015 requires certain organisations to develop a slavery and human trafficking statement each year. Our statement sets out what steps our organisation has taken to ensure modern slavery is not taking place.

We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect that our suppliers will hold their own suppliers to the same high standards.

Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.

We shall be a company that expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery:

We have a zero-tolerance approach to modern slavery in our organisation and our supply chains. The prevention, detection and reporting of modern slavery in any part of our organisation or supply chain is the responsibility of all those working for us or on our behalf. Workers must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a breach of this policy. We are committed to engaging with our stakeholders and suppliers to address the risk of modern slavery in our operations and supply chain. As part of our ongoing risk assessment and due diligence process we will consider whether circumstances warrant us carrying out audits of suppliers for their compliance with our Code of Conduct. If we find that other individuals or organisations working on our behalf have breached our fundamental principles, we will ensure that we take appropriate action. This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach to terminating such relationship.

Noel Johnson

Managing Director